Support
Questions, problems or ideas for new effects? We’re happy to help.
Contact us
PODİ TEKNOLOJİ VE DANIŞMANLIK
Kavaklıdere Mahallesi Esat Caddesi No:12/1, Çankaya / Ankara / Türkiye
We usually reply within 24–48 hours on business days (Monday–Friday, 9:00–18:00 Turkey time).
Frequently asked questions
How do I create an account?
Download the app from the App Store or Google Play and sign up with Apple, Google or your email address. You can also look around as a guest before signing up.
What are credits and how do they work?
Each effect uses 2 credits. New accounts get free credits for their first effect, and you can buy credit packs in the app whenever you need more. There is no subscription.
How long does an effect take?
Most effects are ready in about 15 seconds. The result appears right in the app and is saved to My Gallery.
What if an effect fails?
If an effect can’t be created, the credits it used are returned to your account automatically.
Can I share my creations?
Yes. Save them to your photos or share them to Instagram Stories. You can also turn on “Share Public” to show a creation in the community gallery after a quick review.
Are my photos private?
Your creations are private unless you choose to share them, and you can delete any of them from My Gallery. See the Privacy Policy for details.
How do I delete my account?
In the app, open Profile and tap Delete Account. This is permanent and can’t be undone.
Can I get a refund for a purchase?
Purchases are refunded under Apple’s or Google’s refund policies; you can request one from your App Store or Google Play purchase history. Credits for failed effects are returned automatically.
Which devices are supported?
HallowFX AI is available for iPhone on the App Store and for Android phones on Google Play.
How do I report inappropriate content?
Tap the flag icon (🚩) on any public creation to report it. Our team reviews every report.
Report a bug or suggest an effect
Message us on WhatsApp or email [email protected]. For bugs, please include:
- Your phone model and iOS or Android version
- The app version (shown in Profile)
- What happened and the steps that led to it
- A screenshot, if you have one